Remote IT Helpdesk Coordinator | Efficient Support

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Job summary

Placements24 is seeking a proactive Helpdesk Coordinator to join their IT department in a fully remote role, supporting Mahikeng-based operations. You will manage daily helpdesk activities, provide technical support to end-users, and maintain system documentation to ensure reliability and performance across the organization.

The role requires strong organizational skills, experience in ticketing systems, and the ability to work independently within a distributed team, ensuring timely resolutions

Qualifications

• Proven experience in a helpdesk environment, coordinating or senior support.
• Strong technical aptitude across computer systems, networks, and common software.
• Excellent organizational skills for remote work and prioritization.
• Able to work independently and in a distributed team.

Responsibilities

• Oversee daily IT helpdesk operations and ticket queues.
• Provide technical support for hardware, software, and network issues.
• Develop and maintain documentation for IT processes and solutions.
• Coordinate with IT teams to resolve escalated issues and improve systems.
• Monitor performance and implement preventative measures.
• Manage IT assets and maintain inventory records.

Skills

Helpdesk coordination

Technical aptitude

Remote work

Ticketing systems

Communication skills

Tools

Ticketing systems

Remote support tools

Job description

Placements24 is seeking a proactive Helpdesk Coordinator to join their IT department in a fully remote role, supporting Mahikeng-based operations. You will manage daily helpdesk activities, provide technical support to end-users, and maintain system documentation to ensure reliability and performance across the organization.

The role requires strong organizational skills, experience in ticketing systems, and the ability to work independently within a distributed team, ensuring timely resolutions