Helpdesk Analyst

Placements24; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health insurance coverage

Paid vacation and sick leave

IT training and development

Structured IT team environment

Job summary

Placements24 is recruiting a diligent Helpdesk Analyst to join our IT support team in Randburg. The role provides first-line technical assistance to employees, troubleshoots hardware and software issues, and maintains IT infrastructure to ensure smooth operations.

The successful candidate will have experience in a helpdesk, solid Windows knowledge, basic network troubleshooting, and excellent communication. On offer are a competitive salary, health insurance, and opportunities for IT training.

Qualifications

• Previous experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and common office applications.
• Proficiency in basic network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support tickets effectively.
• High school diploma or equivalent; relevant IT certifications are a plus.

Responsibilities

• Respond to and resolve IT support requests and incidents logged via the ticketing system.
• Provide technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and related hardware.
• Assist users with login issues, password resets, and application access.
• Document technical solutions and create user guides for common IT problems.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Skills

Windows OS

Ticketing system

Customer service

Multi-tasking

IT troubleshooting

Education

High school diploma

IT certifications (preferred)

Tools

Desktop hardware diagnostics

Job description

About the Role

Our client is seeking a diligent Helpdesk Analyst to join their IT support team in Randburg . This role is essential for providing first-line technical assistance to employees, ensuring the smooth functioning of IT systems and services across the organization. You will be responsible for troubleshooting hardware and software issues, responding to user requests, and maintaining IT infrastructure. This is a great opportunity for a technically proficient individual to contribute to a busy office environment and develop their IT career.

Key Responsibilities

• Respond to and resolve IT support requests and incidents logged via the ticketing system.
• Provide technical assistance for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, peripherals, and related hardware.
• Assist users with login issues, password resets, and application access.
• Document technical solutions and create user guides for common IT problems.
• Collaborate with senior IT staff on system upgrades and maintenance tasks.

Requirements

• Previous experience in a helpdesk or IT support role.
• Solid understanding of Windows operating systems and common office applications.
• Proficiency in basic network troubleshooting and hardware diagnostics.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple support tickets effectively.
• High school diploma or equivalent; relevant IT certifications are a plus.

Benefits

• Competitive annual salary.
• Comprehensive health insurance coverage.
• Paid vacation and sick leave.
• Opportunities for IT training and professional development.
• A structured and supportive office-based IT team environment.