Helpdesk Administrator - Klerksdorp

Placements24; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive annual salary

Professional growth opportunities

Stable working environment

Contribution to IT operations

Job summary

Placements24 is seeking an organized Helpdesk Administrator to manage IT support services from our Klerksdorp office. The role focuses on daily helpdesk operations, ticket management, and coordinating support activities for internal staff to keep systems running smoothly.

The ideal candidate will have ITIL knowledge, strong communication, and proven experience with ticketing tools. You will contribute to process improvements, asset management, and SLA compliance in a dynamic, office-based

Qualifications

• Proven IT helpdesk or technical support experience.
• Familiarity with ITIL service desk operations.
• Excellent time management and organizational skills.
• Experience with asset management and inventory control.
• CompTIA A+ or ITIL Foundation is advantageous.

Responsibilities

• Manage and prioritize incoming helpdesk tickets; ensure timely resolution.
• Assign tickets and track progress across IT staff.
• Maintain records of IT assets and software licenses.
• Develop, implement, and refine helpdesk procedures.
• Generate reports on ticket volume and SLA adherence.
• Coordinate with third-party vendors for hardware and software support.
• Manage user accounts, permissions, and access rights.
• Contribute to IT knowledge base documentation.

Skills

Ticketing systems

ITIL practices

Organizational skills

Strong communication

Teamwork

Education

CompTIA A+ certification

ITIL Foundation

Tools

Jira Service Management

Zendesk

Job description

About the Role

Our client, a well-established firm in the (Industry Name) sector, is seeking an organized and detail-oriented Helpdesk Administrator to manage their IT support services in Klerksdorp. This role involves overseeing the daily operations of the helpdesk, ensuring efficient ticket management, and coordinating support activities for internal staff. The ideal candidate will have a strong understanding of IT support processes, excellent organizational skills, and a commitment to providing timely and effective technical assistance. This is a key position that ensures our internal systems run smoothly, supporting the productivity of all employees. We are looking for someone who can manage a busy helpdesk environment and contribute to the continuous improvement of IT support services within the organization. This role requires your presence at our Klerksdorp office.

Key Responsibilities

• Manage and prioritize incoming helpdesk tickets, ensuring timely resolution.
• Assign tickets to appropriate IT support staff and track progress.
• Maintain accurate records of all IT assets and software licenses.
• Develop and implement helpdesk procedures and best practices.
• Generate regular reports on helpdesk performance, ticket volume, and resolution times.
• Ensure all IT support staff adhere to established service level agreements (SLAs).
• Provide first-level technical support for common hardware and software issues.
• Coordinate with third-party vendors for hardware repairs and software support.
• Manage user accounts, permissions, and access rights.
• Contribute to the creation and maintenance of IT knowledge base documentation.

Requirements

• Proven experience in IT helpdesk or technical support administration.
• Strong understanding of ITIL best practices and service desk operations.
• Excellent organizational and time management skills.
• Proficiency in managing helpdesk ticketing systems (e.g., Jira Service Management, Zendesk).
• Knowledge of hardware, software, and network troubleshooting.
• Good communication and interpersonal skills to interact with users and IT staff.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous.
• Experience with asset management and inventory control.
• Must be located in or near Klerksdorp.

Benefits

• Competitive annual salary.
• Opportunities for professional growth and skill development.
• A stable working environment within a reputable company.
• Contribute to the efficiency of internal IT operations.