Helpdesk Coordinator - Klerksdorp

Placements24; Klerksdorp; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Placements24, on behalf of a diversified manufacturing group, is seeking a Helpdesk Coordinator to manage IT support operations in Klerksdorp.

You will log, track, and prioritize incoming requests, coordinate resolution with the IT team, and serve as the central contact for employees' IT queries to maintain system uptime and user satisfaction.

The role offers an opportunity to contribute to operational efficiency within a well-established company and develop IT service management skills.

Skills

Organizational skills

Communication skills

IT support processes

Job description

About the Role

Our client, a diversified manufacturing group, is looking for an organized and proactive Helpdesk Coordinator to manage their IT support operations in Klerksdorp . This role is essential for ensuring smooth IT operations by managing incoming support requests, prioritizing issues, and coordinating the timely resolution of technical problems. The ideal candidate will have excellent organizational and communication skills, with a solid understanding of IT support processes. You will be the central point of contact for all IT-related queries from employees, ensuring that issues are logged, tracked, and resolved efficiently. This is a great opportunity to contribute to the operational efficiency of a well-established company and gain valuable experience in IT service management. You will work closely with the IT team to maintain system stability and user satisfaction, playing a key role in the day-to-day functioning of the IT department. Your ability to manage multiple tasks and maintain clear communication will be vital.