IT Helpdesk Technician

Placements24; South Africa; À distance; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Fully remote position

Online training & development

Career progression opportunities

Supportive virtual team

Résumé du poste

Placements24 is seeking a motivated IT Helpdesk Technician to join a fully remote support team. You will be the first point of contact for technical issues across the organization, ensuring minimal disruption and strong service delivery from a home office.

You’ll work with Windows and macOS, MS Office, and remote tools, providing timely resolutions, maintaining documentation, and contributing to IT knowledge bases while supporting colleagues nationwide.

Qualifications

• Requires a high school diploma; IT certs are preferred.
• Minimum 2 years in IT helpdesk/tech support.
• Strong knowledge of Windows and macOS; MS Office.
• Familiar with network troubleshooting and peripherals.
• Excellent customer service and clear communication.
• Ability to work independently in a remote setting.

Responsabilités

• Provide first-level support via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues for desktops, laptops, and mobiles.
• Install, configure, and maintain hardware, software, systems, networks, printers, scanners.
• Respond promptly to tickets based on impact and urgency.
• Escalate complex issues to senior IT staff when needed.
• Maintain records of requests and resolutions in the ticketing system.
• Assist with user account management and IT documentation.

Connaissances

Windows OS

macOS OS

Microsoft Office

Network troubleshooting

Customer service

Remote support

Ticketing software

Time management

Formation

High school diploma

IT certification

Outils

Remote support tools

Ticketing system

Description du poste

About the Role

Our client is seeking a motivated and technically adept IT Helpdesk Technician to join their fully remote support team. This is an excellent opportunity for an individual passionate about technology and dedicated to providing seamless IT support to employees across the organization. You will be the first point of contact for technical issues, ensuring minimal disruption to productivity. As a remote-first company, we value initiative, problem-solving skills, and a commitment to excellent service delivery from wherever you are based. You'll be instrumental in maintaining a robust and efficient IT infrastructure, supporting a diverse user base from your home office, serving colleagues nationwide, with the company's primary operations historically linked to Pretoria, Gauteng.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote assistance tools.
• Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, and mobile devices.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Respond to support requests in a timely manner, prioritizing issues based on impact and urgency.
• Escalate complex technical problems to senior IT staff or specialized teams when necessary.
• Maintain accurate records of user requests, problems, and resolutions in the helpdesk ticketing system.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the development and maintenance of IT documentation and knowledge base articles.
• Perform routine IT system checks and preventative maintenance tasks.
• Stay updated on the latest IT trends and technologies to enhance support capabilities.

Requirements

• High school diploma or equivalent; further education or certifications in IT are highly preferred.
• Minimum of 2 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting, hardware components, and peripheral devices.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Proficiency with remote support tools and helpdesk ticketing software.
• A reliable home internet connection and a suitable workspace are required for this remote position.
• Experience supporting users in the Gauteng region or similar environments is beneficial.

Benefits

• Fully remote position, offering significant flexibility and work-life balance.
• Annual salary of ZAR.
• Opportunity to join a growing company with a focus on remote work excellence.
• Access to online training and professional development resources.
• Collaborative and supportive virtual team environment.
• Potential for career progression within the IT department.