Head of Retail Operations

Placements24; George; On-site; ZAR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical and dental insurance

Employee discount on products

International professional development

Generous paid time off and holidays

Provident fund

Car allowance or company vehicle

Company-provided mobile phone and lap​

Annual performance reviews with career

Job summary

Placements24 is seeking a Head of Retail Operations in George, Western Cape. The role leads all in-store and regional operations to ensure excellent customer service, optimal inventory management, and profitable store performance.

You will drive strategic plans, mentor management teams, and implement best practices across multiple stores while overseeing budgets and technology adoption to elevate the brand.

Qualifications

• Bachelor's degree in Business Management, Marketing, or a related field (MBA preferred).
• 7+ years in retail management with senior operational leadership experience.
• Proven track record in driving sales growth and improving operational efficiency.
• In-depth knowledge of retail operations, merchandising, inventory management, and customer service best practices.
• Exceptional leadership, communication, and problem-solving skills.
• Experience managing budgets and financial performance.
• Strong analytical skills and ability to interpret sales data.
• Experience in the Western Cape retail market is advantageous.

Responsibilities

• Oversee retail operational activities across multiple stores in George and surrounding areas.
• Develop and execute strategic operational plans to enhance store performance and profitability.
• Manage inventory, merchandising, and supply chain logistics for optimal stock.
• Lead, mentor, and motivate store management teams to achieve targets.
• Implement and enforce company policies, procedures, and visual merchandising standards.
• Analyze sales data and metrics to identify trends and opportunities for improvement.
• Ensure exceptional customer service standards across all stores.
• Manage operational budgets, control costs, and maximize ROI.
• Drive store modernization, technology adoption, and process optimization.
• Conduct regular store visits to assess performance and provide feedback.

Skills

Leadership

Strategic planning

Store operations

Team management

Budgeting/financial

Analytics

Customer service excellence

Education

Bachelor's degree in Business Management/Marketing/related field

MBA (preferred)

Tools

Retail management software

POS systems

Job description

About the Role

Our client, a prominent retail chain with a significant presence in George , Western Cape, is seeking an accomplished Head of Retail Operations to lead and optimize all in-store and operational aspects of their business. This senior leadership position is crucial for ensuring a seamless customer experience, efficient inventory management, and maximizing profitability across all branches in the region. The ideal candidate will possess a deep understanding of retail dynamics, a flair for strategic planning, and exceptional people management skills. You will be responsible for setting the operational direction, implementing best practices, and driving innovation within the retail environment. This role demands a hands-on approach and the ability to inspire teams to achieve outstanding results. We are looking for a visionary leader who can adapt to the ever-changing retail landscape and ensure our client remains at the forefront of the industry in Western Cape . The focus will be on enhancing operational efficiency while maintaining the highest standards of customer service and brand integrity. This is a ground-level opportunity to shape the future of retail operations for a well-established brand. The demands of this role necessitate a strong physical presence within the operational areas.

Key Responsibilities

• Oversee all retail operational activities across multiple store locations in George and surrounding areas.


• Develop and execute strategic operational plans to enhance store performance and profitability.


• Manage inventory levels, merchandising, and supply chain logistics to ensure optimal stock availability.


• Lead, mentor, and motivate store management teams to achieve sales targets and operational excellence.


• Implement and enforce company policies, procedures, and visual merchandising standards.


• Analyze sales data and operational metrics to identify trends and opportunities for improvement.


• Ensure exceptional customer service standards are consistently met across all stores.


• Manage operational budgets, control costs, and maximize return on investment.


• Drive initiatives for store modernization, technology adoption, and process optimization.


• Conduct regular store visits to assess performance, provide feedback, and address any operational challenges.

Requirements

• Bachelor's degree in Business Management, Marketing, or a related field; an MBA is a plus.


• Extensive experience (7+ years) in retail management, with a significant portion in a senior operational leadership role.


• Demonstrated success in driving retail sales growth and improving operational efficiency.


• In-depth knowledge of retail operations, merchandising, inventory management, and customer service best practices.


• Exceptional leadership, communication, and problem-solving skills.


• Proven ability to manage budgets and financial performance.


• Strong analytical skills and the ability to interpret sales and operational data.


• Experience in the Western Cape retail market is highly advantageous.


• Ability to travel within the region as required by the business.


• Proficiency in retail management software and POS systems.

Benefits

• Highly competitive salary with attractive bonus structures.


• Comprehensive medical and dental insurance.


• Significant employee discount on company products.


• Opportunities for international professional development.


• Generous paid time off and holidays.


• A dynamic and fast-paced work environment.


• Contribution to a provident fund.


• Car allowance or company vehicle.


• Annual performance reviews with clear career progression paths.


• Company-provided mobile phone and laptop.