Head of Retail Operations

Placements24; Durban; Hybrid; ZAR 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Bonus based on performance

Provident fund

Medical aid

Career advancement

Job summary

Placements24 is seeking an experienced Head of Retail Operations for the Durban region to lead a portfolio of stores, drive sales, and ensure exceptional customer service.

You will develop strategies, coach store managers, manage budgets and P&L, and collaborate with marketing to optimize promotions. This senior role offers an executive salary, bonus potential, and a path for growth within a prestigious national retail group.

Qualifications

• Bachelor's degree in Business Management, Retail Management or related discipline.
• 7+ years in retail operations management with 3+ years in multi-store leadership.
• Proven track record in driving sales growth and improving efficiency.
• Strong leadership, communication, and people-management skills.
• Proficiency in retail management software and POS systems.

Responsibilities

• Develop and implement strategies to maximize sales and customer satisfaction across Durban stores.
• Oversee daily store operations and ensure merchandising, inventory, and service standards.
• Lead and coach store managers and staff for high performance.
• Analyze sales data and market trends to identify growth opportunities.
• Manage Budgets, P&L, and operating expenses for the portfolio.
• Ensure health, safety, and security compliance.

Skills

Leadership

P&L management

Retail operations

Data analysis

Education

Bachelor's degree in Business Management or Retail Management

Tools

Retail management software

POS systems

Job description

About the Role

Our client, a prestigious national retail chain known for its premium product offerings and exceptional customer service, is seeking an experienced and driven Head of Retail Operations for the **Durban** region. This senior leadership position demands a strategic visionary with a passion for operational excellence and a keen understanding of the retail landscape. You will be responsible for overseeing the performance, profitability, and strategic development of all retail outlets within your designated area. The ideal candidate will have a proven ability to lead teams, optimize store operations, and drive sales growth. This is a crucial role that will significantly influence the company's presence and success in one of South Africa's key economic hubs.

Key Responsibilities

• Develop and implement operational strategies to maximize sales, profitability, and customer satisfaction across all retail stores in the **Durban** area.
• Oversee the daily operations of retail stores, ensuring adherence to company standards for merchandising, inventory management, and customer service.
• Lead, coach, and develop a team of store managers and retail staff, fostering a culture of high performance and accountability.
• Analyze sales data, market trends, and competitor activities to identify opportunities for growth and operational improvements.
• Manage budgets, P&L statements, and operational expenses for the retail portfolio.
• Ensure compliance with all health, safety, and security regulations within the retail environment.
• Implement and manage inventory control procedures to minimize shrinkage and optimize stock levels.
• Drive initiatives for customer experience enhancement and loyalty programs.
• Collaborate with marketing and merchandising teams to ensure effective product placement and promotional activities.
• Conduct regular store visits and performance reviews to ensure operational efficiency and identify areas for development.

Requirements

• Bachelor's degree in Business Management, Retail Management, or a related discipline.
• A minimum of 7 years of progressive experience in retail operations management, with at least 3 years in a senior leadership role managing multiple stores.
• Proven success in driving sales growth, improving operational efficiency, and managing P&L in a retail setting.
• Strong understanding of retail merchandising, inventory management, and customer relationship management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to work effectively in a fast-paced, dynamic retail environment.
• Demonstrated ability to develop and implement strategic initiatives.
• Adaptability and a commitment to continuous improvement.

Benefits

• Our client is offering a competitive executive salary commensurate with experience, along with a performance-based bonus structure and a comprehensive benefits package including medical aid and a provident fund.
• You will have the opportunity to lead a significant retail operation in a key city, with substantial scope for career advancement.
• This role provides a platform to implement strategic changes and see their direct impact.
• Enjoy a supportive work environment with access to ongoing professional development and leadership training.
• This position offers a chance to be part of a respected brand with a strong commitment to its employees and customers in the vibrant **Durban**.