Head of Retail Operations

Placements24; Vereeniging; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Employee discount

Professional development

Vehicle allowance

Relocation assistance

Dynamic and supportive work

Job summary

Placements24 seeks a strategic Head of Retail Operations to steer store performance across Vereeniging, Gauteng and nearby areas. You will shape operational strategy, drive profitability, and uphold exceptional customer experiences across multiple outlets.

You will manage regional managers and store teams, oversee inventory and loss prevention, ensure brand standards, and collaborate with marketing to align activities with business goals. A proven multi-site retail track record is essential.

Qualifications

• Bachelor’s degree in business-related field or equivalent experience.
• 10+ years of progressive retail management experience.
• Minimum 5 years in a senior leadership role overseeing multiple stores.

Responsibilities

• Develop and execute regional operational strategies to maximise sales and profitability across the region.
• Oversee daily store operations and ensure high standards of customer service and presentation.
• Manage, coach, and develop regional and store managers.
• Monitor KPIs for sales, customer satisfaction, and efficiency; implement improvements.
• Control inventory, stock levels, and loss prevention initiatives.
• Ensure visual merchandising aligns with brand standards and store layouts.
• Develop regional budgets and manage costs effectively.
• Collaborate with marketing and merchandising to align store activities with strategy.
• Conduct regular store visits and performance reviews for Vereeniging region.

Skills

Retail leadership

Multi-site management

Inventory management

KPI & analytics

Staff coaching

Vendor & cost control

Education

Bachelor's degree in Business Administration

Tools

POS systems

Retail management software

Job description

About the Role

Our client, a leading national retail chain, is looking for a strategic and results-driven Head of Retail Operations to lead and optimize its store operations across the Vereeniging, Gauteng region and surrounding areas. This senior management role is pivotal in ensuring exceptional customer experiences, driving sales performance, and maintaining operational excellence across all retail outlets. You will be responsible for developing and implementing operational strategies, managing a team of regional managers and store staff, overseeing inventory management, visual merchandising, and upholding brand standards. The ideal candidate will possess strong leadership skills, a deep understanding of the retail landscape, and a proven ability to drive profitability and efficiency in a multi-site retail environment. This role offers the opportunity to shape the future of retail operations for a well-established brand.

Key Responsibilities

• Develop and execute operational strategies to maximize sales and profitability across the region.
• Oversee the daily operations of all retail stores, ensuring high standards of customer service and store presentation.
• Manage, coach, and develop a team of regional and store managers.
• Implement and monitor key performance indicators (KPIs) for sales, customer satisfaction, and operational efficiency.
• Manage inventory levels, stock control, and loss prevention strategies.
• Ensure effective visual merchandising and store layout to enhance customer experience.
• Develop and manage regional operational budgets, controlling costs effectively.
• Implement training programs for staff on product knowledge, sales techniques, and operational procedures.
• Collaborate with marketing and merchandising teams to align store activities with brand strategy.
• Conduct regular store visits and performance reviews for the Vereeniging, Gauteng region.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field; relevant retail management qualifications are a plus.
• 10+ years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multiple store locations.
• Proven success in driving sales growth, operational efficiency, and customer satisfaction in a retail environment.
• Strong understanding of retail operations, inventory management, visual merchandising, and loss prevention.
• Excellent leadership, team-building, and motivational skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in retail management software and POS systems.
• Exceptional communication and interpersonal skills.
• Ability to travel regularly within the Vereeniging, Gauteng region and occasional national travel.
• Experience in the specific retail sector of the client is an advantage.

Benefits

• Competitive salary and annual performance bonus.
• Comprehensive medical and retirement benefits.
• Generous employee discount on company products.
• Opportunities for professional development and career progression.
• Vehicle allowance for regional travel.
• Relocation assistance may be considered.
• Dynamic and supportive work environment.