Retail Bank Branch Manager

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Career progression

Professional development

Team environment

Job summary

Placements24 in Soweto, Gauteng, is seeking an experienced Retail Bank Branch Manager to lead the local branch, drive performance, and foster strong community relationships. You will oversee daily operations, staff, teller functions, and new account openings, ensuring compliant and smooth branch activity.

The role emphasizes sales of bank products, coaching of staff, risk aware operations, and delivering outstanding customer service within the community.

Qualifications

• 4+ years of experience in retail banking with at least 2 years in a supervisory or management role.
• Proven track record in sales and customer service within a banking environment.
• Strong knowledge of retail banking products, services, and procedures.
• Excellent leadership, communication, and interpersonal skills.
• Understanding of compliance and risk management principles in banking.
• Familiarity with the Soweto community is an advantage.

Responsibilities

• Manage all aspects of branch operations, including customer service, teller functions, and new account openings.
• Lead, train, and motivate branch staff to achieve individual and branch performance goals.
• Drive sales of the bank's products and services, meeting or exceeding branch targets for loans, deposits, and other financial products.
• Ensure a high level of customer satisfaction and build strong customer relationships within the community.
• Oversee branch security, cash management, and operational controls.
• Ensure compliance with all banking regulations, policies, and procedures.
• Handle customer inquiries, complaints, and complex transactions effectively.
• Conduct regular performance reviews and provide ongoing coaching to branch staff.
• Represent the branch and the bank positively in the local community.

Education

Bachelor's degree in Business Administration, Finance, Marketing, or a related field

Job description

About the Role

Our client, a well-established commercial bank, is seeking an experienced and customer-centric Retail Bank Branch Manager to lead their branch operations in Soweto, Gauteng . This role is vital for driving branch performance, fostering strong community relationships, and ensuring exceptional customer service delivery within the local Banking & Finance ecosystem. The Branch Manager will be responsible for managing branch staff, overseeing daily operations, achieving sales targets, and upholding the bank's reputation. This is an excellent opportunity to lead a team and make a significant impact in the vibrant community of Soweto, Gauteng .

Key Responsibilities

• Manage all aspects of branch operations, including customer service, teller functions, and new account openings.
• Lead, train, and motivate branch staff to achieve individual and branch performance goals.
• Drive sales of the bank's products and services, meeting or exceeding branch targets for loans, deposits, and other financial products.
• Ensure a high level of customer satisfaction and build strong customer relationships within the community.
• Oversee branch security, cash management, and operational controls.
• Ensure compliance with all banking regulations, policies, and procedures.
• Handle customer inquiries, complaints, and complex transactions effectively.
• Conduct regular performance reviews and provide ongoing coaching to branch staff.
• Represent the branch and the bank positively in the local community.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 4 years of experience in retail banking, with at least 2 years in a supervisory or management role (e.g., Assistant Branch Manager, Supervisor).
• Proven track record in sales and customer service within a banking environment.
• Strong knowledge of retail banking products, services, and operational procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Understanding of compliance and risk management principles in banking.
• Strong problem-solving and decision-making abilities.
• Familiarity with the Soweto, Gauteng community is an advantage.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for career progression within the banking sector.
• Professional development and training programs.
• A supportive and team-oriented work environment.
• Stable employment with a reputable financial institution.