Retail Bank Manager - On-site

Placements24; Soweto; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Incentives and bonuses

Medical and retirement benefits

Paid annual leave

Job summary

Placements24 seeks a Retail Bank Manager to lead the Soweto branch in Gauteng, on-site. You will guide the branch team, drive sales, deliver excellent customer service, and oversee daily banking operations in a busy community setting.

The ideal candidate holds a BA in business/finance with 5+ years in retail banking, including supervisory experience, and strong leadership and communication skills to foster a high-performing team.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or related field.
• Minimum 5 years in retail banking with at least 2 years in a supervisory/management role.
• Proven track record of achieving sales and customer service targets.

Responsibilities

• Lead, motivate, and manage the branch team to achieve sales, service, and operational targets.
• Ensure exceptional customer service and resolve inquiries effectively.
• Oversee all branch operations including opening/closing, cash management, and security.
• Drive sales of bank products and services and expand customer relationships.
• Implement and enforce policies to ensure regulatory compliance.
• Manage staffing, training, performance, and staff development.
• Monitor branch performance metrics and report to senior management.
• Maintain a secure and compliant banking environment.
• Build relationships within the local community to enhance presence.
• Manage branch expenses and optimize operational efficiency.

Skills

Leadership

Customer service

Sales targets

Communication

Interpersonal skills

Problem solving

Education

BA in Business Admin/Finance

Tools

Banking software

MS Office

Job description

About the Role

Our client, a leading retail bank, is seeking an enthusiastic and customer-focused Retail Bank Manager to lead their branch operations in Soweto, Gauteng . This is a key on-site role responsible for managing the branch team, driving sales performance, ensuring excellent customer service, and overseeing daily banking operations. The ideal candidate will have a strong background in retail banking, proven leadership skills, and a deep understanding of the local market dynamics in Gauteng . This is an excellent opportunity to manage a branch and contribute to the success of our client within the vibrant community of Soweto .

Key Responsibilities

• Lead, motivate, and manage the branch team to achieve sales, service, and operational targets.
• Ensure the delivery of exceptional customer service, resolving customer inquiries and issues effectively.
• Oversee all branch operations, including opening and closing procedures, cash management, and security protocols.
• Drive the sales of the bank's products and services, identifying opportunities to expand customer relationships.
• Implement and enforce bank policies and procedures, ensuring compliance with regulatory requirements.
• Manage branch staffing, including recruitment, training, performance management, and staff development.
• Monitor branch performance metrics and report on key results to senior management.
• Maintain a secure and compliant banking environment.
• Build strong relationships within the local community to enhance the bank's presence.
• Manage branch expenses and optimize operational efficiency.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Proven track record of achieving sales and customer service targets.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of retail banking products, services, and operations.
• Understanding of banking regulations and compliance requirements.
• Excellent problem-solving and decision-making abilities.
• Ability to effectively manage a team and foster a positive work environment.
• Proficiency in banking software and MS Office Suite.
• Must be available for full-time, on-site work in Soweto .

Benefits

• Competitive salary package.
• Performance-based incentives and bonuses.
• Comprehensive medical and retirement benefits.
• Paid annual leave and other statutory benefits.
• Opportunities for career advancement within the banking group.
• Ongoing training and professional development programs.
• A supportive and dynamic branch environment.