Guesthouse Experience & Operations Manager

Phoenix Recruitment Limited; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Phoenix Recruitment Limited is seeking a Hospitality Operations Manager for a guesthouse in Mossel Bay. The role covers bookings, guest relations, payments, and daily administrative tasks to ensure a high-standard guest experience.

Responsibilities include check-ins/outs, responding to enquiries, coordinating housekeeping, and reporting. Weekend and out-of-hours work may be required to meet operational needs.

Qualifications

• Previous experience in guesthouse, hotel, lodge or hospitality management.
• Experience with bookings and guest relations.
• Strong administrative and organisational skills.
• Experience handling payments, invoices and financial administration.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage guesthouse bookings from enquiry through to departure.
• Respond to booking enquiries via telephone, email and other channels.
• Maintain an accurate and up-to-date booking system.
• Confirm bookings and communicate all relevant information to guests.
• Conduct guest check-ins and check-outs.
• Welcome guests in a friendly and professional manner.
• Handle guest queries, requests and complaints promptly and professionally.
• Ensure guests receive an excellent overall experience.
• Follow up on guest feedback and address issues where necessary.
• Manage all guesthouse administration.
• Check and confirm payments received for bookings.
• Follow up on outstanding payments and deposits.
• Issue invoices and receipts where required.
• Ensure all booking and payment information is correctly recorded.
• Maintain accurate guest records and documentation.
• Assist with daily and monthly reporting.
• Manage cancellations, amendments and refunds according to company procedures.
• Ensure all guesthouse financial and administrative procedures are followed.
• Conduct regular inspections of guest rooms and common areas.
• Ensure rooms and guest areas are ready for arrivals.
• Communicate with housekeeping and maintenance regarding outstanding issues.
• Report maintenance problems and follow up to ensure they are resolved.
• Monitor stock levels of guesthouse supplies and request replenishment when required.
• Assist with the coordination of housekeeping and other operational requirements.
• Ensure the guesthouse maintains the standards expected.
• Be available to assist with operational requirements when needed.

Skills

Administrative

Organisational

Payment handling

Communication

Attention to detail

Independent work

Pressure management

Customer service

Hospitality knowledge

Tools

Booking system

MS Office

Job description

Phoenix Recruitment Limited is seeking a Hospitality Operations Manager for a guesthouse in Mossel Bay. The role covers bookings, guest relations, payments, and daily administrative tasks to ensure a high-standard guest experience.

Responsibilities include check-ins/outs, responding to enquiries, coordinating housekeeping, and reporting. Weekend and out-of-hours work may be required to meet operational needs.