Guest House Operations Manager

Multiform Human Development (Pty) Ltd.; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Multiform Human Development (Pty) Ltd. seeks a Guest House Manager to lead daily operations, ensuring superb guest experiences and profitability. You will welcome guests, manage bookings across channels, supervise staff and maintain rooms to the highest standards.

Role requires Afrikaans and English communication, with strong administration, budgeting and vendor coordination. The position is based in Klerksdorp, SA, and requires own transport and weekend availability.

Qualifications

• Matric or equivalent NQF level required.
• Excellent communication skills in Afrikaans and English.
• Computer literacy with Excel, Canva, Nightbridge and Booking.com.
• Experience with Google Apps Suite is advantageous.
• Proficiency with POS systems.
• Own transport and valid driver’s license.
• Minimum two years in an administrative role; hospitality experience is advantageous.

Responsibilities

• Welcoming guests, handling inquiries and guest requests and complaints.
• Ensuring high guest satisfaction.
• Scheduling staff according to operational needs.
• Handling bookings on all platforms (online, WhatsApp, mail, telephone).
• Daily inspection of rooms and common areas for cleanliness and standards.
• Monitoring stock levels and placing orders as needed.
• Managing budgets, processing payments and invoices.
• Promoting the guest house on social media and booking platforms.
• Standby during weekends and after hours for seamless guest experience.
• Carrying out administrative tasks.
• Assisting with repairs and maintenance within capabilities.

Skills

Accuracy

Customer centric mindset

Efficiency

Time management

Due diligence

Excellent communication

Record keeping

Problem solving

People management

Follow protocols

People skills

Independent and team work

Problem solving skills

Education

Matric or equivalent NQF level qualification

Tools

Excel

Canva

Nightbridge

Booking.com

Google Apps Suite

POS systems

Job description

Multiform Human Development (Pty) Ltd. seeks a Guest House Manager to lead daily operations, ensuring superb guest experiences and profitability. You will welcome guests, manage bookings across channels, supervise staff and maintain rooms to the highest standards.

Role requires Afrikaans and English communication, with strong administration, budgeting and vendor coordination. The position is based in Klerksdorp, SA, and requires own transport and weekend availability.