Guest Experience & Operations Manager

Scholtz Partners International; Great Brak River; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Scholtz Partners International is seeking an experienced Guesthouse Manager to oversee day-to-day operations and deliver an exceptional guest experience at our Western Cape property.

You will manage bookings, handle payments, coordinate check-ins/outs, and liaise with housekeeping and maintenance to ensure rooms and facilities are ready for arrivals. A hands-on leader with strong organisational and communication skills is essential.

Qualifications

• 3+ years of relevant hospitality experience.
• Experience in guesthouse/hotel/lodge or hospitality management.
• Experience with bookings and guest relations.
• Experience handling payments, invoices and financial administration.
• Ability to work under pressure during busy periods.
• Good computer literacy.
• Strong organisational and communication skills.
• Professional, hands-on and guest-focused approach.

Responsibilities

• Manage guest bookings and process payments.
• Welcome guests and assist with check-ins and check-outs.
• Ensure the guesthouse operates smoothly and efficiently.
• Conduct regular inspections of guest rooms and common areas.
• Ensure rooms and guest areas are ready for arrivals.
• Liaise with housekeeping and maintenance regarding outstanding issues.
• Report maintenance problems and follow up until resolved.
• Handle invoices, payments and financial administration.
• Maintain excellent guest relations and service standards.

Skills

Guest relations

Organisational skills

Communication skills

Computer literacy

Tools

Bookings system

Job description

Scholtz Partners International is seeking an experienced Guesthouse Manager to oversee day-to-day operations and deliver an exceptional guest experience at our Western Cape property.

You will manage bookings, handle payments, coordinate check-ins/outs, and liaise with housekeeping and maintenance to ensure rooms and facilities are ready for arrivals. A hands-on leader with strong organisational and communication skills is essential.