Guest Services Supervisor

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary + incentives

Career growth opportunities

Employee discounts on hotel services

Collaborative team culture

Guest-focused environment

Job summary

Placements24 is recruiting a Guest Services Supervisor for a property in Mahikeng. Lead a team of guest services agents, oversee front desk operations, and ensure exceptional service and smooth check-ins/check-outs.

The role emphasizes guest satisfaction, staff training, and collaboration with other hotel departments to maintain high standards in a fast-paced environment.

Qualifications

• Previous experience in a guest service or front desk role, with some supervisory experience preferred.
• Strong communication and interpersonal skills, with a passion for hospitality.
• Proficiency in using hotel management software and standard office applications.
• Ability to multitask and manage priorities effectively in a busy environment.
• Problem-solving skills and the ability to handle guest issues with professionalism.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Supervise the daily operations of the guest services team, ensuring efficient service delivery.
• Assist guests with inquiries, requests, and problem-solving in a professional and courteous manner.
• Ensure the front desk operates efficiently, managing check-ins, check-outs, and reservations.
• Train and mentor guest services staff, fostering a customer-centric approach.
• Monitor service quality and implement improvements to enhance guest satisfaction.
• Coordinate with other hotel departments to address guest needs and ensure smooth operations.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Flexibility

Tools

Hotel management software

Job description

Our client is seeking an enthusiastic and detail-oriented Guest Services Supervisor to oversee guest interactions and operational flow at their establishment in Mahikeng. This role requires a proactive leader who can ensure guests receive exceptional service, assist with inquiries, and manage the front desk operations smoothly. You will be responsible for guiding a team of guest service agents, maintaining high service standards, and contributing to a positive and memorable guest experience. This is a great opportunity to step into a supervisory role within the hospitality sector.

Key Responsibilities

• Supervise the daily operations of the guest services team, ensuring efficient service delivery.
• Assist guests with inquiries, requests, and problem-solving in a professional and courteous manner.
• Ensure the front desk operates efficiently, managing check-ins, check-outs, and reservations.
• Train and mentor guest services staff, fostering a customer-centric approach.
• Monitor service quality and implement improvements to enhance guest satisfaction.
• Coordinate with other hotel departments to address guest needs and ensure smooth operations.

Requirements

• Previous experience in a guest service or front desk role, with some supervisory experience preferred.
• Strong communication and interpersonal skills, with a passion for hospitality.
• Proficiency in using hotel management software and standard office applications.
• Ability to multitask and manage priorities effectively in a busy environment.
• Problem-solving skills and the ability to handle guest issues with professionalism.
• Flexibility to work varied shifts, including weekends and holidays.

Benefits

• Competitive salary with potential for service incentives.
• Opportunities for career growth and skill development.
• Employee discounts on hotel services.
• A collaborative and supportive team culture.
• Be part of a guest-focused environment that values excellent service.