Guest Services Porter — Welcoming, Proactive Hospitality

The Capital Hotels & Apartments; Ballito; On-site; ZAR 90,000 - 150,000; Full time

Job summary

The Capital Hotels & Apartments is seeking a Porter to warmly welcome guests, assist with luggage on arrival, and support the hotel team in delivering exceptional hospitality. The role emphasizes attentiveness, courtesy, and proactive service to ensure guest satisfaction.

Responsibilities include handling luggage, post and parcel distribution, and keeping the lobby areas pristine. AMatric qualification and a proactive, presentable demeanor are required.

Qualifications

• Matric is required.
• Strong interpersonal and communication skills.
• Ability to work as part of a team and independently.
• Friendly, courteous and service-oriented.
• Honest and trustworthy with great attention to detail.

Responsibilities

• Greet and welcome guests and assist with luggage on arrival.
• Maintain the highest standard of hospitality and handle guest requests promptly.
• Assist guests with luggage and distribute post/parcels.
• Keep lobby and forecourt areas clean and tidy.

Skills

Problem solving

Calm under pressure

Customer service

Teamwork

Communication

Interpersonal skills

Attention to detail

Presentable

Proactive

Education

Matric

Job description

The Capital Hotels & Apartments is seeking a Porter to warmly welcome guests, assist with luggage on arrival, and support the hotel team in delivering exceptional hospitality. The role emphasizes attentiveness, courtesy, and proactive service to ensure guest satisfaction.

Responsibilities include handling luggage, post and parcel distribution, and keeping the lobby areas pristine. AMatric qualification and a proactive, presentable demeanor are required.