Porter

The Bay Hotel; Cape Town; On-site; ZAR 85,000 - 125,000; Full time

Benefits offered by this job

Growth opportunities

Staff housing

Staff facilities

Competitive salary

Job summary

The Bay Hotel in Camps Bay invites a friendly Porter to welcome guests and assist with luggage, ensuring a tidy entrance and lobby. You will direct guests to reception, conferences or dining areas while upholding high service standards.

Ideal candidates have Grade 12, a valid PDP, and a keen eye for guest experience. If you value teamwork, reliability and a professional presence, this role offers staff housing options and growth opportunities within Village n Life.

Qualifications

• Grade 12 or equivalent is required.
• PSIRA Grade C preferred.
• Driver’s licence with PDP essential.
• First Aid and Fire/Evacuation certificates advantageous.
• Strong communication skills in English.
• Dependable, adaptable and guest-focused.
• Ability to work well in a team and handle pressure.

Responsibilities

• Welcome guests and assist with luggage.
• Keep entrance and lobby clean and inviting.
• Direct guests to reception, conference rooms or restaurants.
• Deliver luggage, mail, letters and parcels to rooms.
• Support access control and follow property security protocols.
• Respond to first aid and fire emergencies.
• Report maintenance and housekeeping issues promptly.
• Carry out minor maintenance tasks where required.
• Uphold exclusivity and membership policies.
• Upsell hotel products and service partners.

Skills

Guest-focused

Team player

Communication

Customer service

Work under pressure

Reliable & adaptable

Education

Grade 12 or equivalent

Job description

The Role

As a Porter you’ll be the first point of contact for guests, assisting with luggage and ensuring the entrance and lobby are welcoming and well maintained. You’ll also support access control, handle deliveries and assist with minor maintenance, always upholding the standards of Village n Life.

Key Responsibilities

• Welcome guests and assist with luggage
• Keep entrance and lobby clean and inviting
• Direct guests to reception, conference rooms or restaurants
• Deliver luggage, mail, letters and parcels to rooms
• Support access control and follow property security protocols
• Respond to first aid and fire emergencies
• Report maintenance and housekeeping issues promptly
• Carry out minor maintenance tasks where required
• Uphold exclusivity and membership policies
• Upsell hotel products and service partners

What We’re Looking For

• Grade 12 or equivalent
• PSIRA Grade C preferred
• Driver’s licence with PDP essential
• Previous experience in a similar role
• First Aid and Fire/Evacuation certificates advantageous
• Strong communication skills in English
• Dependable, adaptable and guest-focused
• Ability to work well in a team and handle pressure

What We Offer

• A guest-facing role at The Bay Hotel in Camps Bay
• Growth and training opportunities within Village n Life
• Staff housing options and access to staff facilities
• Competitive package aligned with experience