Porter

The Capital Hotels & Apartments; Ballito; On-site; ZAR 90,000 - 150,000; Full time

Job summary

The Capital Hotels & Apartments is seeking a Porter to warmly welcome guests, assist with luggage on arrival, and support the hotel team in delivering exceptional hospitality. The role emphasizes attentiveness, courtesy, and proactive service to ensure guest satisfaction.

Responsibilities include handling luggage, post and parcel distribution, and keeping the lobby areas pristine. AMatric qualification and a proactive, presentable demeanor are required.

Qualifications

• Matric is required.
• Strong interpersonal and communication skills.
• Ability to work as part of a team and independently.
• Friendly, courteous and service-oriented.
• Honest and trustworthy with great attention to detail.

Responsibilities

• Greet and welcome guests and assist with luggage on arrival.
• Maintain the highest standard of hospitality and handle guest requests promptly.
• Assist guests with luggage and distribute post/parcels.
• Keep lobby and forecourt areas clean and tidy.

Skills

Problem solving

Calm under pressure

Customer service

Teamwork

Communication

Interpersonal skills

Attention to detail

Presentable

Proactive

Education

Matric

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements:

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.