Guest Experience Porter — Growth & Perks, Camps Bay

The Bay Hotel; Cape Town; On-site; ZAR 85,000 - 125,000; Full time

Benefits offered by this job

Growth opportunities

Staff housing

Staff facilities

Competitive salary

Job summary

The Bay Hotel in Camps Bay invites a friendly Porter to welcome guests and assist with luggage, ensuring a tidy entrance and lobby. You will direct guests to reception, conferences or dining areas while upholding high service standards.

Ideal candidates have Grade 12, a valid PDP, and a keen eye for guest experience. If you value teamwork, reliability and a professional presence, this role offers staff housing options and growth opportunities within Village n Life.

Qualifications

• Grade 12 or equivalent is required.
• PSIRA Grade C preferred.
• Driver’s licence with PDP essential.
• First Aid and Fire/Evacuation certificates advantageous.
• Strong communication skills in English.
• Dependable, adaptable and guest-focused.
• Ability to work well in a team and handle pressure.

Responsibilities

• Welcome guests and assist with luggage.
• Keep entrance and lobby clean and inviting.
• Direct guests to reception, conference rooms or restaurants.
• Deliver luggage, mail, letters and parcels to rooms.
• Support access control and follow property security protocols.
• Respond to first aid and fire emergencies.
• Report maintenance and housekeeping issues promptly.
• Carry out minor maintenance tasks where required.
• Uphold exclusivity and membership policies.
• Upsell hotel products and service partners.

Skills

Guest-focused

Team player

Communication

Customer service

Work under pressure

Reliable & adaptable

Education

Grade 12 or equivalent

Job description

The Bay Hotel in Camps Bay invites a friendly Porter to welcome guests and assist with luggage, ensuring a tidy entrance and lobby. You will direct guests to reception, conferences or dining areas while upholding high service standards.

Ideal candidates have Grade 12, a valid PDP, and a keen eye for guest experience. If you value teamwork, reliability and a professional presence, this role offers staff housing options and growth opportunities within Village n Life.