Guest Experience Porter — Luggage, Access & Service

Campsbayretreat; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Benefits offered by this job

Staff housing

Staff facilities access

Growth opportunities

Job summary

Camps Bay Retreat in Cape Town is seeking a friendly Porter to greet guests, assist with luggage and keep the entrance and lobby welcoming. You will support access control, deliveries, and basic maintenance, while upholding Village n Life standards.

The role requires Grade 12, a valid driver’s licence with PDP, and strong English communication. Previous hotel porter experience is preferred, with first aid and fire safety certifications advantageous.

Qualifications

• Grade 12 or equivalent.
• PSIRA Grade C preferred.
• Driver’s licence with PDP essential.
• Previous experience in a similar role.
• First Aid and Fire/Evacuation certificates advantageous.
• Strong communication skills in English.
• Dependable, adaptable and guest-focused.
• Ability to work well in a team and handle pressure.

Responsibilities

• Welcome guests and assist with luggage.
• Keep entrance and lobby clean and inviting.
• Direct guests to reception, conference rooms or restaurants.
• Deliver luggage, mail, letters and parcels to rooms.
• Support access control and follow property security protocols.
• Respond to first aid and fire emergencies.
• Report maintenance and housekeeping issues promptly.
• Carry out minor maintenance tasks where required.
• Uphold exclusivity and membership policies.
• Upsell hotel products and service partners.

Skills

Communication skills (English)

Guest-focused

Team player

Adaptable

Dependable

English proficiency

Pressure handling

Customer service

Education

Grade 12 or equivalent

Job description

Camps Bay Retreat in Cape Town is seeking a friendly Porter to greet guests, assist with luggage and keep the entrance and lobby welcoming. You will support access control, deliveries, and basic maintenance, while upholding Village n Life standards.

The role requires Grade 12, a valid driver’s licence with PDP, and strong English communication. Previous hotel porter experience is preferred, with first aid and fire safety certifications advantageous.