Porter

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

The Capital Hotels, Apartments & Resorts is seeking a Porter to greet guests on arrival and assist with luggage, ensuring a high standard of hospitality. The Porter will also manage luggage handling, post and parcel distribution, and maintain a tidy lobby and forecourt.

Key qualities include Matric, calm problem solving, and excellent guest service. The role requires strong teamwork, communication, and attention to detail in a fast-paced hotel environment.

Qualifications

• Matric or equivalent qualification is required.
• Hands on problem solving and ability to stay calm under pressure.
• Friendly, courteous and service-oriented with strong communication.
• Team player who can work independently and with others.

Responsibilities

• Greet and welcome all guests to the hotel and assist with luggage on arrival.
• Ensure the highest standard of hospitality and handle guest requests promptly and courteously.
• Assist guests with luggage and manage collection and distribution of post and parcels.
• Keep lobby and forecourt areas clean and tidy at all times.

Skills

Problem Solving

Customer Service

Teamwork

Communication

Attention to Detail

Education

Matric

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.

Minimum Requirements

• Matric
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.