Guest-Focused Reservations Sales Specialist

Protea Hotels by Marriott®; Durban; On-site; ZAR 120,000 - 210,000; Full time

Job summary

Protea Hotels by Marriott® in Illovo Beach, Durban is seeking a Reservations Clerk to process requests, changes, and cancellations by phone, fax, or mail. You will verify room availability and rates, explain policies, and input data into the reservation system while addressing guest needs and maintaining confidentiality.

The role requires a high school diploma; no related work experience or supervisory duties, and there is no supervisory responsibility. Join a leading hospitality brand.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Verify availability of room type and rate; explain guarantees, rates, and cancellation policies.
• Input and access data in the reservation system; handle special reservation codes.
• Follow escalation procedures when addressing guest concerns.
• Perform general office duties and maintain confidentiality of information.

Education

High school diploma or GED

Job description

Protea Hotels by Marriott® in Illovo Beach, Durban is seeking a Reservations Clerk to process requests, changes, and cancellations by phone, fax, or mail. You will verify room availability and rates, explain policies, and input data into the reservation system while addressing guest needs and maintaining confidentiality.

The role requires a high school diploma; no related work experience or supervisory duties, and there is no supervisory responsibility. Join a leading hospitality brand.