Groups & Events Reservations Specialist

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott in Cape Town seeks an experienced Reservations professional to process all reservation requests, changes, and cancellations, and to verify room type availability and rates. You will input data into the reservation system and ensure accuracy for groups and blocks.

The role focuses on delivering exceptional guest service, maintaining confidentiality, and following Marriott standards in a fast-paced hotel environment on site in Sea Point.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Input and access data in reservation system by entering correct information into proper fields.
• Verify availability of room type, rate, and occupancy before confirming any reservations.
• Oversee accuracy of room blocks and reservations.

Skills

Computer Skills

Learning

Customer Service Orientation

Team Work

Interpersonal Skills

Telephone Etiquette

English Language Proficiency

Listening

Communication

Applied Reading

Writing

Integrity

Dependability

Positive Demeanor

Detail Orientation

Time Management

Multi-Tasking

Typing

Education

High school diploma or GED

Job description

Protea Hotels by Marriott in Cape Town seeks an experienced Reservations professional to process all reservation requests, changes, and cancellations, and to verify room type availability and rates. You will input data into the reservation system and ensure accuracy for groups and blocks.

The role focuses on delivering exceptional guest service, maintaining confidentiality, and following Marriott standards in a fast-paced hotel environment on site in Sea Point.