Group & Conference Reservations Specialist - Cape Town

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® seeks a detailed Reservations Associate to handle phone, email, and written requests, ensuring accurate room and rate confirmations. You will manage group blocks, input guest data, and support conferencing bookings with professionalism and discretion.

The role emphasizes excellent communication in English, teamwork, and adherence to Marriott standards while contributing to guest satisfaction and revenue growth.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel reservations or guest services preferred.
• Ability to communicate clearly and professionally.

Responsibilities

• Process reservation requests, changes, and cancellations accurately.
• Verify availability of rooms, rates, and occupancy for guests.
• Input data in reservation systems and manage billing and VIP details.
• Provide courteous guest service and maintain confidentiality.

Skills

Computer Skills

Learning

Customer Service Orientation

Team Work

Interpersonal Skills

Telephone Etiquette Skills

English Language Proficiency

Listening

Communication

Applied Reading

Writing

Integrity

Dependability

Positive Demeanor

Detail Orientation

Time Management

Multi-Tasking

Typing

Education

High school diploma/G.E.D. equivalent

Tools

MARSHA

Fidelio

OPERA

Job description

Protea Hotels by Marriott® seeks a detailed Reservations Associate to handle phone, email, and written requests, ensuring accurate room and rate confirmations. You will manage group blocks, input guest data, and support conferencing bookings with professionalism and discretion.

The role emphasizes excellent communication in English, teamwork, and adherence to Marriott standards while contributing to guest satisfaction and revenue growth.