Reservations Sales Agent/Administrator - Timeshare

Protea Hotels by Marriott®; Durban; On-site; ZAR 120,000 - 210,000; Full time

Job summary

Protea Hotels by Marriott® in Illovo Beach, Durban is seeking a Reservations Clerk to process requests, changes, and cancellations by phone, fax, or mail. You will verify room availability and rates, explain policies, and input data into the reservation system while addressing guest needs and maintaining confidentiality.

The role requires a high school diploma; no related work experience or supervisory duties, and there is no supervisory responsibility. Join a leading hospitality brand.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Verify availability of room type and rate; explain guarantees, rates, and cancellation policies.
• Input and access data in the reservation system; handle special reservation codes.
• Follow escalation procedures when addressing guest concerns.
• Perform general office duties and maintain confidentiality of information.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26136147

Job Category Reservations

Location Old South Coast Road, Illovo Beach, Durban 4126, South AfricaVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Process Timeshare Contracts and Resale and follow up on its Debtors. General office administrative duties.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda.