Guest-Focused F&B Service Pro

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Protea Hotels by Marriott® Cape Town is seeking a dedicated F&B Service Expert to deliver exceptional guest experiences across a full range of dining services. You will interact with guests, coordinate with the kitchen, and maintain impeccable service standards in a fast-paced environment.

The role emphasizes guest relations, professionalism, and teamwork, with opportunities to engage in various F&B service areas and ensure a safe, welcoming experience for every guest.

Qualifications

• Preferred higher education or diploma in hospitality or related field.
• At least 1 year of related work experience.

Responsibilities

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile and a friendly greeting.
• Coordinate with and assist kitchen staff to ensure timely delivery of orders.
• Maintain cleanliness of work and guest areas and follow clean-as-you-go procedures.
• Follow cash handling and service procedures for in-room dining and beverage service.

Skills

Customer Service Orientation

Teamwork

Interpersonal Skills

Diversity Relations

English Language Proficiency

Education

Higher Education

Diploma or equivalent

Job description

Protea Hotels by Marriott® Cape Town is seeking a dedicated F&B Service Expert to deliver exceptional guest experiences across a full range of dining services. You will interact with guests, coordinate with the kitchen, and maintain impeccable service standards in a fast-paced environment.

The role emphasizes guest relations, professionalism, and teamwork, with opportunities to engage in various F&B service areas and ensure a safe, welcoming experience for every guest.