Guest Experience Maestro - F&B Server

Protea Hotels by Marriott®; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Service Expert to enhance guest experiences through attentive service, proactive engagement, and clear communication with the kitchen and staff. This full-time position emphasizes hospitality, safety, and professional presentation to ensure every guest leaves with a memorable stay.

The role requires standing for extended periods, maintaining a professional appearance, and adhering to company policies to deliver exceptional service at

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of related work experience.
• Commitment to customer service and safe work practices.

Responsibilities

• Provide guest service and hospitality, greeting guests warmly and attending to needs.
• Coordinate with kitchen and other staff to ensure smooth service.
• Maintain cleanliness and safety of the guest area and work spaces.
• Process transactions accurately and assist with closing duties as required.

Skills

Customer Service Orientation

Team Work

Interpersonal Skills

Diversity Relations

Education

High school diploma/G.E.D.

Job description

Protea Hotels by Marriott® in Johannesburg is seeking a Guest Service Expert to enhance guest experiences through attentive service, proactive engagement, and clear communication with the kitchen and staff. This full-time position emphasizes hospitality, safety, and professional presentation to ensure every guest leaves with a memorable stay.

The role requires standing for extended periods, maintaining a professional appearance, and adhering to company policies to deliver exceptional service at