Guest Experience Front Desk Agent (Overtime Eligible)

Placements24; Stellenbosch; On-site; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Competitive hourly wage

Uniform provided

Staff discounts on hotel services

Training and development opportunities

Supportive team environment

Job summary

Placements24 is seeking a friendly Front Desk Agent for a welcoming Paarl establishment. You will greet guests, process check-ins and check-outs, and be the first point of contact. You will handle inquiries via phone, email, and in person, manage reservations, and maintain a neat, organized reception area.

The role requires excellent customer service, strong communication, and the ability to multitask. Uniform provided, training offered, and staff discounts on hotel services.

Qualifications

• Previous front desk or guest services experience preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle inquiries via phone, email, and in person with accuracy.
• Manage reservations, room assignments, and guest requests.
• Maintain a clean and welcoming front desk area.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Professional demeanor

Tools

Hotel management software

Cash handling systems

Job description

Placements24 is seeking a friendly Front Desk Agent for a welcoming Paarl establishment. You will greet guests, process check-ins and check-outs, and be the first point of contact. You will handle inquiries via phone, email, and in person, manage reservations, and maintain a neat, organized reception area.

The role requires excellent customer service, strong communication, and the ability to multitask. Uniform provided, training offered, and staff discounts on hotel services.