Receptionist

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Cape Town is seeking a professional receptionist to greet guests, check them in and out, and manage guest accounts and transactions.

The ideal candidate has a Matric, hospitality qualification, 1–2 years of reception experience, strong computer skills (MS Office) and familiarity with a PMS (Protel). You must stay calm under pressure, be a team player and maintain confidentiality.

Qualifications

• Matric is required.
• Hospitality qualification or similar.
• 1–2 years receptionist experience.
• Strong computer literacy with MS Office and a PMS (Protel).
• Hands-on problem-solving ability and calm under pressure.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions during their stay.
• Handle guest requests and special needs during their stay.
• Assist with reservations when required.

Skills

Attention to detail

Customer service

Teamwork

Problem-solving

Communication

Education

Hospitality qualification

Tools

MS Office

Protel PMS

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values - the core of which is rigor, disciplined thought and disciplined

Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

Minimum Requirements

• Matric
• Hospitality Qualification or Similar
• 1 - 2 Years Receptionist experience
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.