Guest Experience Agent – Hotel Front Desk

Placements24; Noord-Kaap; On-site; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Hourly pay + tips

Staff discounts

Career training

Collaborative team

Job summary

Placements24 is seeking a friendly Hotel Front Desk Agent for a well-appointed Kimberley property. You will be the first point of contact for guests, handling check-ins/check-outs and reservations.

You will provide information on services and local attractions, resolve guest requests promptly, and contribute to a welcoming atmosphere. This role offers an hourly wage with tips, staff discounts, and opportunities for training and career progression within the hotel.

Qualifications

• Previous front desk or customer service experience in hospitality.
• Excellent communication and friendly demeanor.
• Proficiency with computer systems and PMS.
• Strong multitasking and organizational skills.
• Commitment to outstanding guest service.

Responsibilities

• Greet guests on arrival and departure.
• Process check-ins/check-outs using PMS.
• Manage reservations and inquiries.
• Provide information on services and local attractions.
• Resolve guest requests promptly and courteously.

Skills

Front desk experience

Customer service

PMS proficiency

Tools

PMS

Job description

Placements24 is seeking a friendly Hotel Front Desk Agent for a well-appointed Kimberley property. You will be the first point of contact for guests, handling check-ins/check-outs and reservations.

You will provide information on services and local attractions, resolve guest requests promptly, and contribute to a welcoming atmosphere. This role offers an hourly wage with tips, staff discounts, and opportunities for training and career progression within the hotel.