Guest Experience Specialist - Front Desk

Protea Hotels by Marriott®; Durban; On-site; ZAR 120,000 - 150,000; Full time

Job summary

Protea Hotels by Marriott® in Durban seeks a Guest Experience Expert to help create memorable stays for guests. You will handle check-in/out support, guest requests, reporting, and sharing local highlights to enhance the guest journey.

The position is full-time and non-management, located on-site at 14 Palm Boulevard, Umhlanga Rocks. You should be on your feet, maintain a professional appearance, and protect guest information in line with Marriott standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related work experience in hospitality or customer service.
• Supervisory experience: No supervisory experience.
• License or Certification: None

Skills

Guest service experience

Education

High school diploma or G.E.D. equivalent

Job description

Protea Hotels by Marriott® in Durban seeks a Guest Experience Expert to help create memorable stays for guests. You will handle check-in/out support, guest requests, reporting, and sharing local highlights to enhance the guest journey.

The position is full-time and non-management, located on-site at 14 Palm Boulevard, Umhlanga Rocks. You should be on your feet, maintain a professional appearance, and protect guest information in line with Marriott standards.