Luxury Front Desk Specialist – Guest Experience

JVR Software; Franschhoek; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

HotelJobs in the Western Cape is seeking a warm and organised Guest Assistant to provide personalised front-office service throughout each guest's stay. Staff transport is available from Franschhoek, Paarl and Stellenbosch.

Duties include assisting with smooth check-in/check-out, handling enquiries and special requests, arranging dining reservations and activities, coordinating transport and luggage, and maintaining a neat, welcoming reception area. Protel is used for guest details and reporting.

Formación

• Matric certificate.
• At least 2 years Front Office experience in a luxury hotel.
• Proficiency in recognised property management systems.
• Hospitality Management or Tourism qualification advantageous.
• First Aid, Fire Fighting or Health and Safety certification advantageous.
• Understanding of hotel departmental terminology and operations.
• Excellent written, verbal and interpersonal skills.
• Strong attention to detail and a proactive approach to guest needs.
• Ability to remain calm under pressure and work effectively in a team.
• Ability to work shifts, including night shifts.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Responsabilidades

• Assist with smooth guest check-in and check-out processes.
• Handle guest enquiries, feedback and concerns, escalating matters where necessary and following through to resolution.
• Arrange dining reservations, activities, wake-up calls, transport and other special requests.
• Assist with itinerary planning and provide local information.
• Ensure guest charges and billing information are accurate and resolve discrepancies before departure.
• Coordinate transportation and luggage assistance.
• Manage incoming calls and maintain a neat, welcoming reception area.
• Inspect public areas regularly and report maintenance issues or service shortcomings.
• Complete daily and weekly reports and required shift checks against guest details on Protel.
• Respond to emergencies according to procedures and maintain health and safety standards.

Conocimientos

Front Office

Guest Services

Attention to detail

Teamwork

Educación

Matric certificate

Hospitality/Tourism qualification

Herramientas

Protel PMS

Descripción del empleo

HotelJobs in the Western Cape is seeking a warm and organised Guest Assistant to provide personalised front-office service throughout each guest's stay. Staff transport is available from Franschhoek, Paarl and Stellenbosch.

Duties include assisting with smooth check-in/check-out, handling enquiries and special requests, arranging dining reservations and activities, coordinating transport and luggage, and maintaining a neat, welcoming reception area. Protel is used for guest details and reporting.