Guest Experience Specialist: Front Desk & Concierge

Bce Foodservice Equipment; Gauteng; On-site; ZAR 120,000 - 170,000; Full time

Job summary

Marriott International in Johannesburg, South Africa, is seeking a Front Desk Specialist to ensure smooth check-in/check-out and memorable guest experiences at Melrose Arch.

The role requires handling guest requests, coordinating with departments, and operating POS systems such as Fidelio/OPERA. You will maintain professional appearance, protect guest privacy, and support a safe, welcoming environment.

Qualifications

• High school diploma or GED required.
• Experience in hospitality or guest services preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Respond to guest requests and coordinate with departments.
• Operate POS systems and process payments.
• Maintain safety, confidentiality, and professional appearance.
• Deliver personalized guest experiences and local area guidance.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Point of sale systems

Fidelio

PMS

OPERA

Job description

Marriott International in Johannesburg, South Africa, is seeking a Front Desk Specialist to ensure smooth check-in/check-out and memorable guest experiences at Melrose Arch.

The role requires handling guest requests, coordinating with departments, and operating POS systems such as Fidelio/OPERA. You will maintain professional appearance, protect guest privacy, and support a safe, welcoming environment.