Sales Executive - The Cape Town EDITION Hotel (Pre-opening)

EDITION; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

EDITION in Cape Town is looking for a Guest Service Representative to provide exceptional service to guests. You will handle inquiries, resolve issues, and process reservations while promoting loyalty to Marriott. The ideal candidate has a Matric diploma and at least 2 years of experience in guest service or sales.

This role requires strong communication abilities, problem-solving skills, and familiarity with reservation systems. Join our dynamic team at EDITION and contribute to our guest-first culture.

Qualifications

• Minimum of 2 years of related experience in a guest service, reservations, or sales role.
• Strong communication skills and English proficiency.
• Familiarity with computer systems and reservation management.

Responsibilities

• Serve as the first point of contact for guests, providing courteous service.
• Process requests for redeeming Marriott Rewards points and manage guest reservations.
• Perform office tasks such as filing and emailing to support Sales & Marketing.

Skills

Communication

Problem-solving

Decision-making

Teamwork

Education

High school diploma (Matric)

Tools

Reservation systems

Point-of-sale systems

Job description

Location: 7 East Pier Road, Cape Town, Western Cape, South Africa. Schedule: Full Time. Job Type: Non-Management.

Position Summary

Contact the appropriate individuals or departments to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling and providing complimentary gifts for patronage. Promote brand awareness internally and externally. Process Marriott Rewards points and reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into the appropriate software when taking guest reservations. Perform general office duties to support Sales & Marketing, such as filing, emailing, typing, and faxing. Assist management in training and motivating employees, uphold company policies and procedures, maintain a professional appearance, and protect company assets.

Key Responsibilities

• Serve as the first point of contact for guests, providing courteous service and resolving concerns.
• Use sales techniques to maximize revenue while maintaining loyalty to Marriott, including up‑selling and distributing complimentary gifts.
• Process requests for redeeming Marriott Rewards points and manage guest reservations, changes, and cancellations.
• Maintain accurate guest information in the Reservation System and related software.
• Perform general office tasks, including filing, emailing, typing and faxing, to support Sales & Marketing.
• Assist in training, motivating, and monitoring staff performance to ensure adherence to quality standards.
• Maintain confidentiality of proprietary information and protect company assets.
• Perform reasonable duties as requested by supervisors.

Qualifications

• Education: Matric (high school diploma).
• Minimum of 2 years of related experience in a guest‑service, reservations, or sales role.
• Computer skills and familiarity with reservation or point‑of‑sale systems.
• Strong communication, problem‑solving, decision‑making, and teamwork abilities.
• English language proficiency.

Physical Requirements

• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform tasks that require visual acuity and reading small print.

EEO Statement

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.