Guest Experience & Revenue Leader - Front Office

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

A Front Office Manager at ANEW Resort Hunters Rest will lead the front office to deliver exceptional guest experiences while optimizing revenue and ensuring operational excellence. The role is based in North West, Rustenburg, and involves strategic leadership across departments.

The successful candidate will oversee check-in/out, VIP services, and guest relations, while coordinating teams, budgets, and audits to maintain high standards of service and system integrity.

Qualifications

• Proven front office leadership and management experience.
• Strong revenue optimization and budget control skills.
• Experience with Opera PMS (PMS) to manage reservations and front-office operations.

Responsibilities

• Drive department performance.
• Optimize revenue strategies.
• Manage occupancy targets.
• Direct team development.
• Control budgets.
• Monitor service standards.
• Implement SOPs.
• Coordinate operations.

Skills

Leadership

Revenue optimization

Occupancy management

Team development

SOPs implementation

Guest relations

Problem solving

Communication

Reservations management

Time management

Health & safety compliance

Sales & upselling

Tools

Opera PMS

Job description

A Front Office Manager at ANEW Resort Hunters Rest will lead the front office to deliver exceptional guest experiences while optimizing revenue and ensuring operational excellence. The role is based in North West, Rustenburg, and involves strategic leadership across departments.

The successful candidate will oversee check-in/out, VIP services, and guest relations, while coordinating teams, budgets, and audits to maintain high standards of service and system integrity.