Front Office & Guest Experience Leader

ANEW Hotels & Resorts Pty; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

ANEW Hotels & Resorts Pty is seeking a Front Office Manager in Hatfield, Gauteng (Pretoria) to lead the front office operations and deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence. The role is based in Gauteng, Pretoria, Hatfield.

Responsibilities include strategic leadership, revenue management, guest relations, team development, and ensuring SOPs, security, and audit readiness.

Responsibilities

• Drive department performance
• Optimize revenue strategies
• Manage occupancy targets
• Direct team development
• Control budgets
• Monitor service standards
• Implement SOPs
• Coordinate operations
• Oversee check-in/out
• Manage VIP services
• Direct guest relations
• Resolve escalations
• Lead front office staff
• Conduct training programs
• Manage performance
• Create schedules
• Monitor standards
• Provide coaching
• Build capabilities
• Foster team culture
• Oversee systems
• Maintain documentation
• Monitor compliance
• Direct interdepartmental coordination
• Implement procedures
• Ensure security
• Manage inventory
• Support audits

Skills

Leadership

Financial acumen

Opera PMS

Guest service

Team development

Problem solving

Communication

Industry experience

Reservations management

Time management

Health and safety

Upselling skills

Opera PMS mastery

Tools

Opera PMS

Job description

ANEW Hotels & Resorts Pty is seeking a Front Office Manager in Hatfield, Gauteng (Pretoria) to lead the front office operations and deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence. The role is based in Gauteng, Pretoria, Hatfield.

Responsibilities include strategic leadership, revenue management, guest relations, team development, and ensuring SOPs, security, and audit readiness.