Front Office Manager (North West, Rustenburg)

ANEW Hotels & Resorts Pty; Rustenburg; On-site; ZAR 350,000 - 520,000; Full time

Job summary

A Front Office Manager at ANEW Resort Hunters Rest will lead the front office to deliver exceptional guest experiences while optimizing revenue and ensuring operational excellence. The role is based in North West, Rustenburg, and involves strategic leadership across departments.

The successful candidate will oversee check-in/out, VIP services, and guest relations, while coordinating teams, budgets, and audits to maintain high standards of service and system integrity.

Qualifications

• Proven front office leadership and management experience.
• Strong revenue optimization and budget control skills.
• Experience with Opera PMS (PMS) to manage reservations and front-office operations.

Responsibilities

• Drive department performance.
• Optimize revenue strategies.
• Manage occupancy targets.
• Direct team development.
• Control budgets.
• Monitor service standards.
• Implement SOPs.
• Coordinate operations.

Skills

Leadership

Revenue optimization

Occupancy management

Team development

SOPs implementation

Guest relations

Problem solving

Communication

Reservations management

Time management

Health & safety compliance

Sales & upselling

Tools

Opera PMS

Job description

ANEW Resort Hunters Rest is looking for a Front Office Manager to lead ANEW Hotel’s front office operations to deliver exceptional guest experiences while optimizing revenue and maintaining operational excellence.

The successful candidate will be based in North West, Rustenburg.

Key Responsibilities

Strategic Leadership

• Drive department performance
• Optimize revenue strategies
• Manage occupancy targets
• Direct team development
• Control budgets
• Monitor service standards
• Implement SOPs
• Coordinate operations

Financial Management

• Control department P&L
• Monitor revenue capture
• Manage credit policies
• Track occupancy rates
• Oversee night audit
• Maintain cost controls
• Analyse performance

Guest Experience

• Ensure service excellence
• Monitor guest satisfaction
• Handle escalations
• Maintain standards
• Oversee check-in/out
• Manage VIP services
• Direct guest relations
• Resolve issues

Team Development

• Lead front office staff
• Conduct training programs
• Manage performance
• Create schedules
• Monitor standards
• Provide coaching
• Build capabilities
• Foster team culture

Operational Excellence

• Oversee systems
• Maintain documentation
• Monitor compliance
• Direct interdepartmental coordination
• Implement procedures
• Ensure security
• Manage inventory
• Support audits

Required Skills

• Leadership expertise
• Financial acumen
• Opera PMS mastery
• Guest and customer service focus
• Team development
• Problem-solving and decision-making ability
• Communication skills
• Industry experience
• Reservations and booking management
• Time management and multitasking
• Health and safety compliance
• Sales and upselling skills

Performance Metrics

• Revenue targets
• Guest satisfaction
• Team performance
• Cost control
• Occupancy rates
• Service standards
• Audit compliance
• Staff development