Guest Experience Pro — Upscale Hospitality Concierge

La Bonne étape; Oos-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Xara Collection in South Africa is seeking a friendly Guest Experience Associate to ensure an exceptional stay for guests. You will handle inquiries, assist with reservations, and deliver memorable experiences with a proactive, guest-centric approach.

Join a team that values excellent communication, teamwork, and a positive attitude to maintain high satisfaction across all guest interactions and services. You will welcome guests at check-in/out, provide recommendations, resolve concerns

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and problem-solving skills.
• Friendly, professional, and guest-oriented demeanor.
• Ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems is a plus.

Responsibilities

• Welcome guests upon arrival and manage check-in/out processes.
• Assist guests with inquiries, reservations, and requests.
• Provide personalized recommendations and enhance the guest experience.
• Handle complaints and resolve issues promptly to maintain high satisfaction.
• Collaborate with hotel departments to ensure seamless service.
• Maintain up-to-date knowledge of hotel offerings and local attractions.

Skills

Hospitality experience

Communication skills

Problem solving

Multitasking

Hotel management systems

Job description

Xara Collection in South Africa is seeking a friendly Guest Experience Associate to ensure an exceptional stay for guests. You will handle inquiries, assist with reservations, and deliver memorable experiences with a proactive, guest-centric approach.

Join a team that values excellent communication, teamwork, and a positive attitude to maintain high satisfaction across all guest interactions and services. You will welcome guests at check-in/out, provide recommendations, resolve concerns