Guest Experience Concierge

Protea Hotels by Marriott®; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott® in Cape Town seeks a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will handle check-in/check-out, assist guests with requests, and coordinate services to ensure a smooth experience while upholding brand standards.

The role focuses on safety, professionalism, and guest satisfaction. You will move around the property, stay aware of area attractions, and contribute to a welcoming, efficient front desk environment.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication abilities.
• Ability to work in a fast-paced hotel environment.

Responsibilities

• Assist guests with check-in/check-out and fulfill requests.
• Provide information about local area and hotel services to guests.
• Maintain professional appearance and uphold brand standards.
• Support safety and confidentiality, and protect hotel assets.
• Collaborate with departments to ensure guest satisfaction.

Skills

Customer service

Interpersonal skills

Communication skills

English proficiency

Education

High school diploma/G.E.D.

Job description

Protea Hotels by Marriott® in Cape Town seeks a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will handle check-in/check-out, assist guests with requests, and coordinate services to ensure a smooth experience while upholding brand standards.

The role focuses on safety, professionalism, and guest satisfaction. You will move around the property, stay aware of area attractions, and contribute to a welcoming, efficient front desk environment.