Guest Experience Concierge | Front Desk & Meeting Rooms

Tsebo Facilities Solutions; Wes-Kaap; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A leading African Integrated Workplace Management Solutions Provider is seeking a professional and customer-focused Concierge to deliver high-quality front-of-house and workplace support services in South Africa, Wes-Kaap. This role is ideal for candidates with 2–3 years of experience in hotel, concierge, or customer service, and a strong hospitality background. Key responsibilities include welcoming clients, managing meeting room setups, and handling customer queries. Join us to help deliver exceptional workplace experiences.

Qualifications

• 2–3 years’ frontline hotel, concierge or customer service experience.
• Strong communication, organisation and customer service skills.

Responsibilities

• Welcoming and assisting clients and visitors.
• Managing meeting room setup, checks and resets.
• Supporting AV/VC and technical requirements.
• Ensuring rooms are clean, prepared and compliant.
• Handling customer queries and escalating issues when required.
• Reporting maintenance and cleaning issues to the Helpdesk.

Skills

Customer service skills

Communication skills

Organization skills

Education

Hospitality certificate or diploma

Job description

A leading African Integrated Workplace Management Solutions Provider is seeking a professional and customer-focused Concierge to deliver high-quality front-of-house and workplace support services in South Africa, Wes-Kaap. This role is ideal for candidates with 2–3 years of experience in hotel, concierge, or customer service, and a strong hospitality background. Key responsibilities include welcoming clients, managing meeting room setups, and handling customer queries. Join us to help deliver exceptional workplace experiences.