Guest Experience Associate

La Bonne étape; Oos-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Xara Collection in South Africa is seeking a friendly Guest Experience Associate to ensure an exceptional stay for guests. You will handle inquiries, assist with reservations, and deliver memorable experiences with a proactive, guest-centric approach.

Join a team that values excellent communication, teamwork, and a positive attitude to maintain high satisfaction across all guest interactions and services. You will welcome guests at check-in/out, provide recommendations, resolve concerns

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and problem-solving skills.
• Friendly, professional, and guest-oriented demeanor.
• Ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems is a plus.

Responsibilities

• Welcome guests upon arrival and manage check-in/out processes.
• Assist guests with inquiries, reservations, and requests.
• Provide personalized recommendations and enhance the guest experience.
• Handle complaints and resolve issues promptly to maintain high satisfaction.
• Collaborate with hotel departments to ensure seamless service.
• Maintain up-to-date knowledge of hotel offerings and local attractions.

Skills

Hospitality experience

Communication skills

Problem solving

Multitasking

Hotel management systems

Job description

Are excellence and team spirit part of your DNA?

Are you looking at opening up a new world in upscale hospitality and taking your career to the next level?

The Xara family is growing and is on the lookout for passionate and inspiring team players to be part of our history and share our values.

Job Description

Xara Collection are looking for a friendly and professional Guest Experience Associate to ensure an exceptional stay for our guests. This role focuses on delivering outstanding customer service, handling guest inquiries, and creating memorable experiences. The ideal candidate will have strong communication skills, a passion for hospitality, and a proactive approach to guest satisfaction.

Key Responsibilities

• Welcome guests upon arrival and ensure a smooth check-in and check-out process.
• Assist guests with inquiries, reservations, and special requests.
• Provide personalized recommendations and enhance the guest experience.
• Handle complaints and resolve issues promptly to maintain high satisfaction.
• Collaborate with hotel departments to ensure seamless service.
• Maintain up-to-date knowledge of hotel offerings and local attractions.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent communication and problem-solving skills.
• Friendly, professional, and guest-oriented demeanor.
• Ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems is a plus.

Additional Information

• Full Time Job
• Hospitality and Leisure
• Hotel, Restaurant and Catering