Night Porter - Hazyview

HotelJobs; Hazyview; On-site; ZAR 60,000 - 90,000; Full time

Job summary

Game Lodge in Hazyview, Mpumalanga seeks a reliable Night Porter to support overnight guest services, late arrivals and early departures, and maintain a welcoming lodge environment through the night.

The role emphasizes safety, guest satisfaction, luggage handling, and accurate handover notes, with duties covering front desk operations, digital communications, and coordination with security and management.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, professional and guest-focused approach.
• Reliable, punctual and detail-oriented.
• Able to work independently through the night.
• Capable of handling luggage and physical duties.
• Calm under guest concerns and unexpected situations.
• Willingness to work night shifts, weekends and public holidays.

Responsibilities

• Assist with late guest arrivals, early departures and luggage handling.
• Respond promptly and professionally to overnight guest requests.
• Escort guests around the lodge according to safety procedures.
• Maintain cleanliness and presentation of reception and public areas.
• Conduct routine checks and report maintenance concerns or safety hazards.
• Coordinate with security and the manager on duty when needed.
• Log overnight guest requests and complaints for follow-up.
• Manage overnight communications via digital channels and PMS notes.

Skills

Communication

Guest-focused

Reliability & punctuality

Night shift ability

Independent worker

Luggage handling

Situational awareness

Job description

Game Lodge in Hazyview; Mpumalanga is looking for a reliable and guest-focused Night Porter with experience working for the Marriott group to join their team. The successful candidate will assist with overnight guest services; support late arrivals and early departures and help maintain a safe; welcoming and well-presented lodge environment throughout the night.

Duties

Assist with late guest arrivals, early departures and luggage handling. Respond promptly and professionally to overnight guest requests. Assist with guest escorts around the lodge according to safety procedures. Maintain the cleanliness and presentation of reception, public areas and designated service spaces. Conduct routine checks and report maintenance concerns, unusual activity or safety hazards. Communicate with security and the manager on duty when assistance is required. Assist with setting up designated areas for early morning service. Maintain accurate handover notes and communicate outstanding matters to the incoming team. Manage proprietary digital platform: managing live digital channels, Mobile Chats, incoming Guest Care Cases, and pre-arrival email communications. Monitor the active system for incoming mobile app messages, room service inquiries, and late-night guest requests. Adhere to service standard metrics: Answer incoming guest chats. Ensure the front desk has the "final word" in mobile conversations to avoid keeping the ticket open, preventing the property from being penalized on timing metrics. Open; track, and log all overnight guest complaints, requests, or maintenance faults Dispatch requests recorded overnight departments (e.g., Security, Engineering, or Night Housekeeping) and follow up to ensure closure. Monitor the property’s central email inbox for late arrivals, transport requests, digital check-in updates, or invoicing queries. Review and manage pre-arrival guest profile emails to flag preferences, special events, or elite member VIP perks for the upcoming morning arrivals. Log specific guest preferences discovered during nighttime chat interactions directly onto the guest’s permanent profile and PMS (Property Management System) for future stays. Escort late-night arrivals, manage the luggage room, patrol corridors, and complete area clearing.

Requirements

• Previous porter, night-shift or guest-service experience within a lodge or hotel
• Good communication and interpersonal skills.
• A friendly, professional and guest-focused approach.
• Reliability; punctuality and strong attention to detail.
• Ability to work independently and remain alert throughout the night.
• Ability to handle luggage and perform the physical duties of the role.
• A calm approach to guest concerns and unexpected situations.
• Willingness to work night shifts, weekends and public holidays.