Guest Experience Manager — Service Excellence & Loyalty

Placements24; Polokwane; On-site; ZAR 1 - 2; Full time

Benefits offered by this job

Competitive salary & benefits

Career development

Staff accommodation

Employee assistance program

Job summary

Placements24 in Polokwane seeks a proactive Guest Relations Manager to lead our front desk team and ensure every guest enjoys a warm, efficient, and memorable stay. You will monitor service standards, handle feedback, and drive loyalty.

The ideal candidate has at least 3 years in guest relations or front office, excellent communication, and proficiency with hotel software and CRM systems. If you remain calm under pressure and collaborate well with other departments, apply now.

Qualifications

• Minimum 3 years in guest relations or front office management.
• Exceptional interpersonal and communication skills.
• Strong understanding of hospitality customer service best practices.
• Experience with hotel management software and CRM systems.

Responsibilities

• Lead and train the guest relations team to deliver personalized service.
• Monitor and respond to guest feedback across channels.
• Resolve guest issues and ensure guest satisfaction.
• Develop service standards and training for front-line staff.
• Coordinate with other departments to ensure seamless guest experiences.
• Identify opportunities to enhance the guest journey and loyalty.

Skills

Guest relations experience

Interpersonal communication

Customer service best practices

Hotel software proficiency

CRM systems

Calm under pressure

Job description

Placements24 in Polokwane seeks a proactive Guest Relations Manager to lead our front desk team and ensure every guest enjoys a warm, efficient, and memorable stay. You will monitor service standards, handle feedback, and drive loyalty.

The ideal candidate has at least 3 years in guest relations or front office, excellent communication, and proficiency with hotel software and CRM systems. If you remain calm under pressure and collaborate well with other departments, apply now.