Guest Experience Lead - Front Office Supervisor

Radisson Hotel Group; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

F&B discounts

Spa discounts

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our busy front desk and guest services team, ensuring a warm, seamless arrival and stay for every guest. You will supervise the front office, model outstanding service, and foster a culture of hospitality that reflects our brand values.

Ideal candidates bring a passion for creating memorable guest experiences, strong teamwork, and a proactive approach to problem-solving.

Qualifications

• Supervise front office team and lead by example to deliver guest journey to the highest level.
• Exude patience, empathy and have the personality to host the show.
• Work proactively to ensure guest satisfaction and smooth front office operations.
• Flexible and positive, Yes I Can attitude; creative problem-solver.
• Team player who enjoys a fun work environment.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Lead the front office team and oversee the guest journey from arrival to departure.
• Ensure smooth check-in/check-out processes and consistently deliver excellent guest service.

Job description

Radisson Hotel Group is seeking a Front Office Supervisor to lead our busy front desk and guest services team, ensuring a warm, seamless arrival and stay for every guest. You will supervise the front office, model outstanding service, and foster a culture of hospitality that reflects our brand values.

Ideal candidates bring a passion for creating memorable guest experiences, strong teamwork, and a proactive approach to problem-solving.