Front Office Supervisor

Radisson Hotel Group; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discounts

F&B discounts

Spa discounts

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to lead our busy front desk and guest services team, ensuring a warm, seamless arrival and stay for every guest. You will supervise the front office, model outstanding service, and foster a culture of hospitality that reflects our brand values.

Ideal candidates bring a passion for creating memorable guest experiences, strong teamwork, and a proactive approach to problem-solving.

Qualifications

• Supervise front office team and lead by example to deliver guest journey to the highest level.
• Exude patience, empathy and have the personality to host the show.
• Work proactively to ensure guest satisfaction and smooth front office operations.
• Flexible and positive, Yes I Can attitude; creative problem-solver.
• Team player who enjoys a fun work environment.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• Lead the front office team and oversee the guest journey from arrival to departure.
• Ensure smooth check-in/check-out processes and consistently deliver excellent guest service.

Job description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

Qualifications

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career

No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit

Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition

Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.

Enjoy Global & Local Perks

No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.