Front Office Manager

Radisson Hotel Group; Umhlanga Rocks; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Live the Magic of Hospitality

Build a Great Career

Experience the Team Spirit

Lead with Your Ambition

Global & Local Perks

Job summary

Radisson Hotel Group is seeking a Front Office Manager to drive strategic initiatives for the Front Office Department, aligning growth with culture and service standards. You will be an ambassador for the brand, ensuring a proactive, analytical approach to guest experiences and team empowerment.

Responsibilities include budget management, stakeholder engagement, and establishing guest engagement programs, while upholding compliance with policies and local regulations.

Qualifications

• A Hospitality Qualification or equivalent is advantageous.
• 3–5 years experience in a Service Manager/Leader role in a similar operation.
• Must display absolute passion for guest service.
• Possess and outstanding aptitude for Front Office.
• Must be able to work shifts.
• Full knowledge and experience of at least 3 years in the same or similar position within hospitality.
• Fluent in English.
• Excellent written and verbal English communication skills.
• Yes! I Can! Attitude.
• Impeccable attendance and no disciplinary record.

Responsibilities

• Ensures the smooth running of the front office department, delivering guest journey and experience to the highest level.
• Working proactively to maximize guest satisfaction and comfort, resolving inquiries and issues.
• Develops and implements strategies for front office metrics, with reports and tracking tools maintained.
• Manages the department team lifecycle, fostering growth, development and alignment with company culture.

Skills

Guest service passion

Front Office

Leadership

Communication

Education

Hospitality qualification or equivalent

Tools

Opera PMS

MS Office & Excel

Internet

Micros

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

PRIMARY OBJECTIVE OF THE ROLE:

The Front Office Manager will be responsible for the strategic initiatives of the Front Office Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.

MAIN REQUIREMENTS OF THE ROLE:

• Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key front office metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
• Effectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
• Prepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

MANAGING FRONT OFFICE TEAM

• Manages & Supervises the Front Office team Operations
• Utilises leadership skills and motivation to maximize employee productivity and satisfaction
• Challenges employees within Department to achieve optimum revenue and service per employee
• Monitors department’s overall service, interaction with other departments, and team work daily, and takes action to improve

MINIMUM REQUIREMENTS:

• A Hospitality Qualification or equivalent is advantageous
• 3-5 Years Experience in a Service Manager / Leader role in a similar operation
• Must Display absolute passion for Guest Service
• Possess and outstanding aptitude for Front Office
• Must be able to work shifts
• Full knowledge and experience of at least 3 years in the same or similar position within Hospitality sector
• Well-groomed and excellent written and verbal English communication skills
• Flexible and able to work late depending on client’s requirements
• Yes! I Can! Attitude
• Complete understanding of Opera PMS system
• Able to operationally work shift/s
• Effective leaderships and management skills and strong team building capabilities
• Assertive, dynamic and the ability to consolidate the entire Front Office Department, operate a profitable, productive and efficient operation & enabled to drive business requirements
• Flair for the different clientele and the ability to respond to every guest need
• Flexibility and hands on approach an inherent requirement
• Fluent in English
• Excellent communication skills and guest service skills essential
• Must be computer literate- minimum MS Office, Excel, Internet and Opera
• Must have a good Yes I Can! Attitude
• Good organizational skills with an eye for detail and accuracy
• Micros experience would be advantageous
• Impeccable attendance and no disciplinary record

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.