Guest Experience Lead, Front Office

Radisson Hotel Group; Randburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hotel staff discount

Friends & Family discounts

Global/local perks

Job summary

Radisson Hotel Group in Randburg is seeking a Front Office Supervisor to lead the front desk team and deliver exceptional guest experiences. You will manage check-in/check-out, resolve issues, and ensure smooth operation of the guest journey with a focus on service excellence.

The ideal candidate brings a positive attitude, strong communication, and a passion for hospitality. This role offers growth within a global hotel group and a vibrant, guest-centric team environment.

Qualifications

• Flexibility and a positive, Yes I Can Attitude.
• An eye for detail.
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Likes having fun at work.
• Experience in a similar position is beneficial but not essential.

Responsibilities

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show.
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Skills

Yes I Can attitude

Attention to detail

Creative problem-solver

Service excellence

Team player

Verbal communication

Fun at work

Experience in similar role beneficial

Job description

Radisson Hotel Group in Randburg is seeking a Front Office Supervisor to lead the front desk team and deliver exceptional guest experiences. You will manage check-in/check-out, resolve issues, and ensure smooth operation of the guest journey with a focus on service excellence.

The ideal candidate brings a positive attitude, strong communication, and a passion for hospitality. This role offers growth within a global hotel group and a vibrant, guest-centric team environment.