Guest Experience Leader — Front Office Service Manager

Radisson Hotel Group; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Hotel discount 53% off for staff

Friends & Family 30% off

Discounts on Breakfast & F&B

Spa discounts

Job summary

Radisson Hotel Group in Cape Town seeks a Front Office Service Manager to lead our Front Office Team at Radisson Hotel Cape Town Foreshore. You will deliver exceptional guest service, supervise staff by example, and drive hospitality standards across the guest journey.

The role emphasizes guest satisfaction, proactive problem-solving, cost control, and collaboration with stakeholders. Bring a hands-on, Yes I Can attitude, strong communication, and a passion for creating memorable experiences in

Qualifications

• Flexibility and a positive, 'Yes I Can' attitude.
• Eye for detail and strong supervisory abilities.
• Creative problem solving and guest-centric mindset.
• Experience with IT systems across platforms is preferred.
• Strong verbal communication and teamwork to ensure guest satisfaction.

Responsibilities

• Supervise the front office team and lead by example to deliver guest journeys at the highest level.
• Support smooth front office operations and respond to guest inquiries and resolutions promptly.
• Drive guest satisfaction, ensure compliance with policies, and manage departmental targets.
• Foster growth and performance within the front office team while controlling costs and inventory.
• Build relationships with stakeholders and deliver an effective guest engagement program.
• Ensure adherence to legislation and audit readiness through documented actions.

Skills

Guest service

Team supervision

Problem solving

Stakeholder management

IT systems experience

Communication skills

Flexibility

Positive attitude

Job description

Radisson Hotel Group in Cape Town seeks a Front Office Service Manager to lead our Front Office Team at Radisson Hotel Cape Town Foreshore. You will deliver exceptional guest service, supervise staff by example, and drive hospitality standards across the guest journey.

The role emphasizes guest satisfaction, proactive problem-solving, cost control, and collaboration with stakeholders. Bring a hands-on, Yes I Can attitude, strong communication, and a passion for creating memorable experiences in