Front Office Service Manager

Radisson Hotel Group; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Hotel discount 53% off for staff

Friends & Family 30% off

Discounts on Breakfast & F&B

Spa discounts

Job summary

Radisson Hotel Group in Cape Town seeks a Front Office Service Manager to lead our Front Office Team at Radisson Hotel Cape Town Foreshore. You will deliver exceptional guest service, supervise staff by example, and drive hospitality standards across the guest journey.

The role emphasizes guest satisfaction, proactive problem-solving, cost control, and collaboration with stakeholders. Bring a hands-on, Yes I Can attitude, strong communication, and a passion for creating memorable experiences in

Qualifications

• Flexibility and a positive, 'Yes I Can' attitude.
• Eye for detail and strong supervisory abilities.
• Creative problem solving and guest-centric mindset.
• Experience with IT systems across platforms is preferred.
• Strong verbal communication and teamwork to ensure guest satisfaction.

Responsibilities

• Supervise the front office team and lead by example to deliver guest journeys at the highest level.
• Support smooth front office operations and respond to guest inquiries and resolutions promptly.
• Drive guest satisfaction, ensure compliance with policies, and manage departmental targets.
• Foster growth and performance within the front office team while controlling costs and inventory.
• Build relationships with stakeholders and deliver an effective guest engagement program.
• Ensure adherence to legislation and audit readiness through documented actions.

Skills

Guest service

Team supervision

Problem solving

Stakeholder management

IT systems experience

Communication skills

Flexibility

Positive attitude

Job description

Front Office Service Manager

We are currently seeking a Front Office Service Manager to join our vibrant team at Radisson Hotel Cape Town Foreshore. As the Front Office Service Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Responsibilities

• Supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• Exude patience, empathy and have the personality to host the show.
• Support the smooth running of the front office department, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Deliver on departmental plans and objectives, ensuring front office initiatives and hotel performance targets are successfully achieved.
• Supervise the front office team fostering a culture of growth, development and performance within the department.
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Build and maintain effective working relationships with all key stakeholders.
• Takes ownership to deliver an effective planned guest engagement programme.
• Work proactively to ensure guest satisfaction and the smooth running of the front office department.
• Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow‑up actions as required.

Qualifications and Skills

• Flexibility and a positive, Yes I Can! Attitude.
• An eye for detail.
• Creative problem‑solver.
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style.
• Experience working with IT systems across various platforms.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills.
• Enjoy having fun at work.
• Experience in a similar position is beneficial.

Benefits

Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.

Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits – like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as:

• Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide.
• Guaranteed minimum of 30% off for your Friends & Family.
• Exclusive discounts on Breakfast, Food & Beverage, Spa and more.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.