Guest Experience Front Office Lead

City Lodge Hotels Limited; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

City Lodge Hotels Limited in South Africa is seeking a Reservations Supervisor with a solid front office background to lead, train and supervise staff, ensuring courteous welcoming and efficient departures. You will manage front office processes, payroll, budgets, and compliance with company standards to deliver exceptional guest experiences.

The role emphasizes staffing, performance management, and maintaining brand standards across shifts, while adapting to the hospitality industry's long

Qualifications

• Minimum requirement: Grade 12 and a recognised hospitality qualification.
• Diploma equivalent qualifications preferred for progression.

Responsibilities

• Executes all front office administrative tasks including budgets, month-end, and year-end preparation.
• Maintains internal control measures as audited by internal auditors.
• Manages staffing per shift to meet occupancy and service levels.
• Achieves budgeted occupancy and average room rate.
• Maintains brand and group standards for consistent service.

Skills

Hospitality management

Customer service principles

Revenue management basics

HR and IR basics

Financial literacy

PMS (Property Management Systems)

Health and safety regulations

Local area information

Education

Grade 12

National Diploma Hospitality Management / C&G Diploma / Equivalent

Tools

Microsoft Office Suite

Job description

City Lodge Hotels Limited in South Africa is seeking a Reservations Supervisor with a solid front office background to lead, train and supervise staff, ensuring courteous welcoming and efficient departures. You will manage front office processes, payroll, budgets, and compliance with company standards to deliver exceptional guest experiences.

The role emphasizes staffing, performance management, and maintaining brand standards across shifts, while adapting to the hospitality industry's long