Front Office Supervisor - Guest Experience Leader

Radisson Hotel Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family discounts (30%+)

Discounts on F&B, Spa and more

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor for our Radisson Collection Hotel Waterfront in Cape Town. You will oversee the front office team, ensuring a warm welcome, smooth check-in/check-out, and guest satisfaction, while setting the standard for outstanding hospitality.

We value a positive attitude, strong communication, and teamwork. The role embraces a busy, people-focused environment with opportunities to grow within a global hospitality group.

Qualifications

• Flexibility and a positive, Yes I Can attitude.
• Eye for detail in a fast-paced hotel setting.
• Creative problem-solver with guest-centric focus.
• Passionate about delivering extraordinary service.
• Ability to work well within a team to ensure guest satisfaction.
• Strong verbal communication skills with guests and colleagues.
• Enjoys fostering a fun, energetic work environment.
• Experience in a similar Front Office role is beneficial but not essential.

Responsibilities

• Supervise front office team and lead by example to deliver the guest journey at the highest level.
• Exude patience and empathy; host the guest experience with a welcoming presence.
• Work proactively to ensure guest satisfaction and smooth front office operations.

Skills

Flexibility

Attention to detail

Creative problem solving

Guest service mindset

Team player

Verbal communication

Positive attitude

Industry experience

Job description

Radisson Hotel Group is seeking a Front Office Supervisor for our Radisson Collection Hotel Waterfront in Cape Town. You will oversee the front office team, ensuring a warm welcome, smooth check-in/check-out, and guest satisfaction, while setting the standard for outstanding hospitality.

We value a positive attitude, strong communication, and teamwork. The role embraces a busy, people-focused environment with opportunities to grow within a global hospitality group.